Return & Refund Policy

30-DAY RETURN POLICY

Londonstine offers a 100% money-back guarantee on all new, non-sale products. Customers may return any eligible item within 30 days of receiving it.

To be eligible for a return, your item must be in the same condition as received — unworn, unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.

In accordance with the right of withdrawal, return shipping costs are the responsibility of the customer. The exact cost depends on the shipping carrier selected.

For any return-related questions, please contact us at info@londonstine.com

RETURN PROCESS

At Londonstine, we aim to minimise waste and handle returns responsibly. Many returned products in e-commerce are discarded each year, contributing to global waste — and we are committed to doing better.

All returned products are professionally cleaned and repackaged, allowing them to be reintroduced into our product range at a reduced price. This supports both sustainability and responsible retail practices.

RETURN ADDRESS (INTERNATIONAL WAREHOUSE)

The customer is responsible for all return shipping costs.

Contact Name: Wang Maoqin
Address: 777 Zhong Guan Xi Road
City: Ningbo
Postcode: 315000
Province: Zhejiang
Country: China

RETURN REQUEST

To initiate a return, please contact us first at info@londonstine.com
Returns sent without prior approval will not be accepted.

REFUNDS

Once your return has been received and inspected, we will notify you of the approval or rejection.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that processing times may vary depending on your bank or payment provider.

If more than 15 business days have passed since approval, please contact us at info@londonstine.com.

DAMAGES & ISSUES

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue as quickly as possible.

EXCHANGES

To exchange an item, please return the original item first. Once the return is accepted, you may place a new order for the desired product.

EXCEPTIONS

The following items cannot be returned:

  • Perishable goods (food, flowers, plants)

  • Hygiene-sensitive items (underwear, personal care items, beauty products)

  • Custom or personalised products

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you are unsure whether your item qualifies, please contact us.

CANCELLATIONS NOT POSSIBLE

Orders are processed automatically within 3 hours and cannot be cancelled once processing has begun. Please review your order carefully before completing your purchase.

RETURN SHIPPING COSTS

All return shipping costs, handling fees, and any applicable customs/import duties are the responsibility of the customer.

Costs vary depending on the shipping provider selected.

All returns must be sent to our central international warehouse.

RETURN TO SENDER

If a package is returned due to customer actions (such as refusal of delivery or failure to collect), an administration and shipping fee of £17.50 will be deducted from the refund. The remaining balance will be refunded accordingly.

If you have any questions about our Return & Refund Policy, please contact us at info@londonstine.com